bdtll's Privacy Policy

1 What Information We Collect

When you create an account or use services at bdtll, we may collect the following categories of information:

1.1 Information You Provide Directly

• Full name, date of birth, and national ID details (for identity verification purposes)
• Email address and mobile number
• Home address or mailing address
• Payment information such as bKash, Nagad, Rocket, Upay, or bank account details
• Password and security question answers (stored in encrypted form)

1.2 Automatically Collected Information

• IP address, device type, and operating system
• Browser type and version
• Time of site access, page view history, and session duration
• Referral source (which link or source you came from)
• Transaction history and gaming activity logs

1.3 Information Received from Third Parties

For fraud prevention and identity verification purposes, we may collect limited information from trusted third-party services.

2 Purpose of Using Your Information

bdtll uses your information only for the following lawful purposes:

• Account Management: To create, verify, and keep your account secure.
• Transaction Processing: To complete deposit and withdrawal requests quickly and securely.
• Customer Support: To resolve your questions and complaints via live chat or email.
• Security Assurance: To prevent fraud, money laundering, and other unlawful activities.
• Legal Compliance: To comply with applicable laws and regulations.
• Service Improvement: To analyse user experience and improve the platform further.
• Communication: To keep you informed about important policy changes or account-related matters.

3 Cookies & Tracking Technologies

The bdtll website uses cookies and similar tracking technologies. These technologies help with the following:

3.1 Essential Cookies

These are necessary for the basic operation of the website. They keep your session active when you log in, perform security checks, and remember your preferences.

3.2 Analytics Cookies

We use analytics cookies to understand which parts of the website are used most. The information collected is fully anonymous and is used only to improve the quality of the service.

3.3 Cookie Controls

You can disable cookies at any time from your browser settings. However, disabling essential cookies may limit some functionality of the site.

4 Data Sharing & Disclosure

bdtll never discloses your personal information to third parties except in the following limited circumstances:

4.1 Service Provider Partners

We work with trusted service providers for payment processing, identity verification, and technical infrastructure management. These partners are required to comply with bdtll's privacy standards and may use your information only for the specified purposes.

4.2 Legal Obligations

We may be legally required to disclose information in response to a court order, a lawful investigation process, or a request from authorities under applicable law.

4.3 Business Transfers

In the event of a company merger, acquisition, or asset transfer, user information may be transferred to the new operating entity. In such cases, we will notify you in advance.

5 Data Security Measures

bdtll follows industry-standard technical and administrative measures to keep your information secure:

• SSL/TLS Encryption: All data transmitted between your browser and our servers is protected via SSL encryption.
• Password Hashing: Your password is never stored directly — it is hashed using strong cryptographic algorithms.
• Limited Access Policy: Only authorised personnel can access the necessary data, and all access is logged.
• Regular Security Reviews: Our security measures are reviewed and updated on a regular basis.
• Secure Payment Gateway: All financial transactions are completed through secure and encrypted channels.

6 Your Rights & Choices

As a bdtll user, you have the following rights over your own information:

6.1 Right to Access Information

You have the right to know what information we hold about you. Relevant requests can be made via email.

6.2 Right to Correct Information

If any of your personal information is incorrect or incomplete, you may request that it be corrected. Many details can be updated directly from your account settings.

6.3 Right to Delete Information

In certain circumstances, you may request that your information be deleted. However, where there are legal obligations or ongoing dispute resolution matters, it may not be possible to delete all information immediately.

6.4 Right to Object to Processing

You have the right to object to your information being used for specific purposes. Please submit your request using the method described in the Contact section.

6.5 Right to Opt Out of Marketing Communications

If you no longer wish to receive promotional communications, you can unsubscribe at any time or let our support team know.

7 Protection of Minors

bdtll provides services only to individuals aged 21 or above. 21+

We do not knowingly collect personal information from any minor. If someone opens an account by providing a false age and this is discovered during verification, the account will be closed immediately and the related information will be deleted.

If you believe a minor is using bdtll, please notify our support team immediately.

8 Third-Party Links

The bdtll platform may sometimes contain references to third-party websites. bdtll is not responsible for the privacy practices or content of these external sites.

We recommend that you read the privacy policy of each third-party website separately and make decisions accordingly.

9 Data Retention Period

bdtll retains your personal information only for as long as necessary:

• Active Accounts: All relevant information is retained for as long as the account remains active.
• Closed Accounts: Even after an account is closed, certain information may be retained for a specified period due to legal obligations, dispute resolution, or fraud prevention needs.
• Financial Records: Transaction records are kept for the period required under applicable financial law.
• After the Retention Period: Once the specified period has ended, information is securely deleted or fully anonymised.

10 Policy Changes

bdtll reserves the right to update this Privacy Policy at any time. If any significant changes are made, we will notify you in the following ways:

• By posting a notice in a prominent place on the website.
• By sending a message to your registered email address.
• Through a notification when you log in to your account.

If you continue to use the platform after the updated policy is published, you will be considered to have agreed to the new policy. We therefore recommend that you visit this page from time to time.

11 Contact Us

If you have any questions, concerns, or requests to exercise your rights regarding this Privacy Policy, please contact our data protection team:

We will endeavour to process your request as quickly as possible. For complex requests, identity verification may be required.